INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Billing and shipping addresses

• Telephone number

• Order and purchase information

• Account information, if you create an account

• Information submitted through contact, wholesale, or other website forms

• Communications you send to us

• Email marketing preferences

 

When you make a purchase, payment information may also be collected and processed by our payment providers. Eleven Twenty Studio does not necessarily receive or store your complete payment card information.

 

We may also automatically collect certain information when you visit our website, such as:

• Internet Protocol (IP) address

• Browser type

• Device information

• General location information based on IP address

• Pages viewed

• Time spent on the website

• Referring website or source

• Website interactions

• Cookie and analytics information

 

HOW WE COLLECT INFORMATION

 

We may collect information when you:

• Make a purchase

• Create an account

• Subscribe to our email list

• Complete a contact or wholesale inquiry form

• Communicate with us

• Participate in a promotion or other website feature

• Browse or interact with our website

 

Certain information may also be collected automatically through cookies, analytics tools, and similar technologies.

 

HOW WE USE YOUR INFORMATION

 

We may use the information we collect to:

• Process, fulfill, and deliver orders

• Provide order confirmations and shipping updates

• Respond to questions or customer-service requests

• Manage returns, damaged-item claims, or other order concerns

• Communicate with wholesale applicants or retail partners

• Send marketing emails when you have subscribed or otherwise permitted us to contact you

• Improve our products, website, and customer experience

• Analyze website performance and shopping behavior

• Prevent fraud or unauthorized transactions

• Maintain the security and functionality of our website

• Comply with applicable legal, accounting, and regulatory requirements

 

EMAIL MARKETING

 

If you subscribe to the Eleven Twenty Studio email list, we may send you information about new collections, product launches, special announcements, promotions, and other news.

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You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

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Please note that even if you unsubscribe from marketing communications, we may still send transactional communications related to an order you have placed, such as order confirmations, shipping notifications, or customer-service messages.

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HOW YOUR INFORMATION MAY BE SHARED

 

We do not sell your personal information in the ordinary meaning of selling customer lists for money.

 

We may share information with trusted service providers when necessary to operate our business, including providers that assist with:

• Website hosting

• Ecommerce services

• Payment processing

• Order fulfillment

• Shipping

• Email marketing

• Analytics

• Customer communication

• Fraud prevention

• Business administration

 

These providers may only receive information reasonably necessary for the services they perform.

 

Information may also be disclosed when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect Eleven Twenty Studio, our customers, or others.

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WIX

 

Our website is hosted through the Wix.com platform.

 

Wix provides the online platform that allows Eleven Twenty Studio to present and sell products and services to you. Information collected through our website may be stored or processed through Wix's systems, databases, applications, and service providers.

 

Wix may independently collect or process certain information according to its own privacy practices.

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PAYMENT PROCESSING

 

Payments made through our website are processed through payment providers available through our ecommerce platform.

 

Payment providers maintain their own privacy, security, and data-processing practices.

 

Eleven Twenty Studio does not intend to store complete credit or debit card numbers on our own systems.

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COOKIES & TRACKING TECHNOLOGIES

 

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use the website, improve performance, and support marketing or analytics activities.

 

Some cookies are necessary for the website and online store to function. Others may be used for analytics, personalization, or marketing.

 

Depending on your location and applicable law, you may be given the opportunity to accept, reject, or manage certain categories of cookies through our website's cookie settings.

 

You may also be able to control cookies through your browser settings.

 

Disabling certain cookies may affect the functionality or performance of the website.

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ANALYTICS & THIRD-PARTY SERVICES

 

We may use third-party tools and services to understand website traffic, customer interactions, advertising effectiveness, and general website performance.

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These third parties may collect information through cookies, pixels, or similar technologies and may process information according to their own privacy policies.

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DATA SECURITY

 

We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no internet transmission, website, electronic storage system, or method of payment can be guaranteed to be completely secure.

You use the website and provide information electronically with this understanding.

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DATA RETENTION

 

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Maintain business and accounting records

• Provide customer service

• Meet legal and tax requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

 

Information may be retained longer when required or permitted by law.

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YOUR PRIVACY RIGHTS

 

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.

These rights may include the ability to request:

• Access to certain personal information we maintain about you

• Correction of inaccurate information

• Deletion of certain personal information

• Information regarding how your data is used

• Withdrawal of certain permissions or consent

• Opt-out of certain types of data processing

 

To submit a privacy-related request, contact us using the information provided below.

 

We may need to verify your identity before completing certain requests.

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CHILDREN'S PRIVACY

Eleven Twenty Studio's website and products are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13.

 

If we become aware that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

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LINKS TO OTHER WEBSITES

 

Our website may contain links to third-party websites, social media platforms, services, or applications.

 

Eleven Twenty Studio is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to use.

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CHANGES TO THIS PRIVACY POLICY

 

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, legal requirements, or services.

 

Updates become effective when posted to this page.

 

The "Last Updated" date at the top of this policy will indicate when the policy was most recently revised.

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CONTACT US

 

If you have questions about this Privacy Policy, would like to submit a privacy request, or have questions about the information we maintain, please contact:

Eleven Twenty Studio

Email: hello@eleventwenty.studio

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